Refund and Returns Policy for EBR Trading

At EBR Trading, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a fair and transparent Refund and Returns Policy.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:
✅ Defective or Damaged Items – If the product is faulty, damaged, or incorrect upon delivery.
✅ Wrong Item Shipped – If you received a different product than what you ordered.
✅ Change of Mind – Some items may be eligible for return (conditions apply, see below).

❌ Non-Returnable Items – Perishable goods, personalized/custom-made products, and items marked “Final Sale” cannot be returned.

2. Return Timeframe

You must notify us within [7/14/30] days of receiving the product.
The item must be unused, in its original packaging, and with all tags/labels intact.

3. Return Process

To initiate a return:
1️⃣ Contact Us – Email [Your Support Email] with your order number and reason for return.
2️⃣ Return Authorization – We will provide instructions on how and where to send the item.
3️⃣ Ship the Item – Send the product back to us (return shipping costs may apply unless the return is due to our error).
4️⃣ Inspection & Refund – Once received and inspected, we will process your refund or replacement.

4. Refund Methods

Refunds will be issued to the original payment method within [5-10] business days after approval.
For exchanges, we will ship the replacement as soon as possible.

5. Shipping Costs

Customer Responsibility – If the return is due to a change of mind, you will cover return shipping.
Our Responsibility – If the return is due to our error (wrong/damaged item), we will cover return costs.